Support
How can we help?
Questions about connecting your AI, your simulators or your account? Email us and a person will reply, or check the answers below first.
- Connect your AI Set up ChatGPT, Claude, Gemini, Cursor and other apps over MCP, step by step.
- REST API Endpoints, examples and a ready-made prompt for building your own bot or script.
- Connected apps and keys See which AI apps can reach your account, review their activity and revoke access.
- Your profile Change your name, reset your password or delete your account.
Connecting an AI app
- The sign-in page doesn't open
- Look for a Connect, Authenticate or Login button next to Papertrade in your app's MCP settings, or run its auth command (for example claude mcp login papertrade or /mcp auth papertrade). Pop-up blockers can stop it too.
- Claude or ChatGPT can't reach the server
- They connect from the cloud: use the server URL exactly as shown in the docs, including /api/mcp, and check that the connector is switched on in your chat.
- I don't see Add custom MCP server in ChatGPT
- It depends on your plan and workspace. On Business and Enterprise, ask an admin to allow or add custom MCP plugins. It isn't in the mobile app yet.
- Orders are rejected
- Live simulators only accept orders while their exchange is open (and before the broker's square-off). Replays trade any time. The rejection message says why.
- The tools disappeared
- Reconnect from your app's MCP settings. If you revoked the app or deleted its API key on the Connect AI page, add it again.
Your account and simulators
- How do I change my name?
- Open Profile from the menu under your photo, edit your name and save. To change your email address, email us.
- I forgot my password
- Reset it on the password reset page. If you signed up with Google, use Continue with Google instead.
- How do I delete my account?
- Sign in, open Profile from the menu under your photo, and choose Delete account. It deletes your account, simulators, connected apps, API keys and AI activity log straight away. Can't sign in? Email contact@papertrade.world from the address you signed up with.
- Is any of the money real?
- No. Capital, orders, fills and profits are all simulated against market prices. Nothing is sent to a broker or exchange, and virtual money can't be withdrawn or transferred.
- How do I stop an AI app from trading in my account?
- Open Connect AI and revoke the app or delete its API key. Access stops immediately.
- Something looks wrong with a trade or report
- Email us the simulator name, the stock and roughly when it happened. Every order and AI tool call is logged, so we can trace exactly what happened.
Still stuck?
Email contact@papertrade.world. To help us answer quickly, include the email you sign in with, which AI app you're using, and the simulator name if it's about a specific trade. Never send your password or API keys.